Terms and Conditions

Welcome to YLG Salon.

By accessing or using our website, booking appointments, purchasing products, or availing

any salon or wellness service, you agree to comply with the following Terms & Conditions.

Please read them carefully before using our platform or services.

About YLG Salon
YLG Salon is a beauty and wellness brand offering salon, skincare, haircare, grooming, and related services through our salons, website, mobile platforms, and partner channels.
These Terms apply to:
- Website visitors
- Customers booking appointments
- Product purchasers
- Loyalty or membership users
- Promotional campaign participants
Appointments & Bookings
Appointments can be booked through our website, salon locations, customer care team, or partner platforms.
Important Booking Guidelines
- Appointment slots are subject to availability.
- Customers are requested to arrive on time.
- Delayed arrivals may result in reduced service time or rescheduling.
- YLG reserves the right to refuse or reschedule appointments in unavoidable situations.
For select premium or bridal services, advance payment may be required.
Pricing & Payments
All service and product prices displayed online or in salons are subject to revision without prior notice.
Payment Terms
We accept:
- UPI
- Credit/Debit Cards
- Wallets
- Net Banking
- Cash (at selected outlets)
Promotional prices, package rates, and membership offers may be available only for limited periods and cannot always be combined with other offers.
Memberships, Packages & Gift Vouchers
YLG may offer:
- Beauty Secret Cards (BSC) Memberships
- Service Packages
- Gift Vouchers
- Promotional Credits
Usage Conditions
- Validity periods must be strictly followed.
- Lost or expired vouchers may not be reissued.
- Memberships and vouchers are non-refundable unless otherwise specified.
- Certain services or products may be excluded from offers.
YLG reserves the right to modify or discontinue any membership program or promotional campaign at its discretion.
Cancellation & Rescheduling Policy
Customers are encouraged to inform the salon in advance for appointment cancellations or rescheduling.
For prepaid services:
- Cancellation timelines may vary based on service type.
- Bridal, event, or group bookings may have separate cancellation policies.
Repeated no-shows may lead to booking restrictions.
Refund Policy
Refunds are generally not applicable for:
- Completed services
- Memberships
- Gift vouchers
- Promotional packages
However, concerns regarding service quality may be reviewed by the salon management on a case-by-case basis. Approved refunds, if any, will be processed through the original payment method within applicable timelines.
Health & Safety
Customers are requested to inform our team about:
- Allergies
- Skin sensitivities
- Medical conditions
- Ongoing treatments
While YLG follows hygiene and safety standards, customers are advised to consult a medical professional where necessary before availing specialized treatments. YLG will not be responsible for reactions arising from undisclosed medical conditions or Allergies.
Product Availability
Products displayed online or in salons are subject to stock availability.
We strive to display product colors, packaging, and details accurately; however, actual appearance may vary slightly depending on device settings or manufacturer updates.
Customer Conduct
To ensure a safe and comfortable environment for all customers and employees, the following are prohibited:
- Abusive or inappropriate behavior
- Damage to salon property
- Harassment of staff or customers
- Misuse of promotional offers
- Fraudulent transactions
YLG reserves the right to deny service in such cases
Intellectual Property
All website content including:
- Logos
- Branding
- Images
- Videos
- Service descriptions
- Designs
- Marketing creatives
are the intellectual property of YLG Salon and may not be copied, reproduced, or used without written permission.
Third-Party Platforms
Our website or communication channels may contain links to third-party websites or payment gateways.
YLG is not responsible for:
- Third-party content
- External policies
- Payment gateway failures
- Partner platform issues
Customers are advised to review third-party terms independently.
Limitation of Liability
YLG Salon shall not be liable for:
- Temporary website downtime
- Technical interruptions
- Appointment delays caused by external factors
- Indirect or consequential damages arising from service usage
Our maximum liability, where applicable, shall be limited to the amount paid for the concerned service or product.
Privacy & Customer Information
Customer information shared with YLG is handled according to our Privacy Policy.
We may use customer details for:
- Appointment confirmations
- Promotional communication
- Loyalty benefits
- Customer support
Customers may opt for promotional communication at any time.
Updates to Terms
YLG reserves the right to update or revise these Terms & Conditions at any time without prior notice.
Updated versions will be published on our official website and become effective immediately upon posting.
Governing Law
These Terms & Conditions shall be governed in accordance with the laws of India.
Any disputes arising shall be subject to the jurisdiction of courts located in Bengaluru, Karnataka.
Contact Us
For any questions, support, or feedback, please contact:
YLG Salon Customer Support
customercare@ylg.co.in
Official Website